The sound does not go out on the kids' call when the camera is on

Products General Questions
#1

Hi … I have a problem with sound coming out when I talk to children in the room. They don’t listen to me when I talk to them

#2

Hi @CR7! Which model Camera do you have? The best first steps here would be to remove and reinstall the Ring app on your mobile device, and check for any audio settings pertaining to that Camera in the Ring app. If you’ve confirmed your volume is all the way up, please also check on wifi connection strength. Our Community post about RSSI can help with tips on optimizing signal strength to your Cams. I hope this helps! :slight_smile:

#3

I deleted the application but it is useless to note that the sound was used on such Mobily and the same problem