The camera does not record

I have a subscription for a year, but the cameras do not work, I had a problem with the internet, and I entered the address again, but a message appears to me that I do not have a subscription

Hey @Shjwisdom. To get this matter addressed, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.