Test unsuccessful on second ring test

Products Ring Intercom
1

Hi community,

I have a problem at the ring intercom test. When I ring the first time, the ring intercom has successfully got the signal but after the buzz test (also successful) at the second ring test, the test fails because ring intercom didn’t got the signal. I have checked the wires 3 times, everything in the right place, WiFi connection is stable. There must be a software issue, I don’t know else what to do.

I am using the Ritto 7630/x0.

Kind regards,
Sam :slight_smile:

2

Hi @Samuele, Welcome to the Ring Community!
We are sorry to hear that you encountered issues with the Ring Intercom.
We’d be happy to take a closer look at this with you. Please send us a screenshot of the error message you’re receiving, a picture of the wiring and another picture of the case of your current intercom. Our team will then be able to investigate this further. We look forward to hearing back from you.