Switch ring doorbell and have to sign up to a new plan.

Products General Questions
#1

Hopefully someone can help.

I had an original ring doorbell and have upgraded to the new pro 3.

I have just been informed that my videos are not being saved and that I need to sign up to a plan. Problem is, I already have a plan with the original doorbell. Does this not transfer across?

#2

@BigBen wrote:
Hopefully someone can help.

I had an original ring doorbell and have upgraded to the new pro 3.

I have just been informed that my videos are not being saved and that I need to sign up to a plan. Problem is, I already have a plan with the original doorbell. Does this not transfer across?

Have you removed the original doorbell from your subscription?

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