Support

I just have to put this out there. Ring cameras tend to work well. When I bought mine a couple of years ago, they had fabulous support. Now that support is TOTALLY NONEXISTENT. Why? Let me guess. Money. You make more money for your stockholders by totally cutting support? Makes me ill.

Attached is a screenshot I took a while ago to talk to, anyone, about a keypad that no longer makes sound. I am now at 1 hour and 24 minutes, still on hold. Haven’t spoken to a single human.

Tried emailing, got a message saying email is not monitored.

Tried chatting, RMA can’t be done over chat.

Got through to support at around 1 hour, 50 minutes into the call. Actual time talking to a human was about 5 minutes and they are processing a RMA for my keypad.

Hi neighbors! Sorry to hear about the delay with support. We’re doing everything we can during these difficult times and hope you understand. We have reduced the hours of support due to COVID-19. You can learn more, here.

@TALoeb , if you want to tell us a little more about what is going on, we can certainly see if the Community can help :slight_smile:

@Jackal830 I may not be able to help with a RMA, but if you want to give me a bit more detail, I’ll see what I can do!

Thanks for your patience! I know it’s difficult times right now, but we will get through it!

Having what seems to be a current situation with my flood light during the day. Picture is pink. I have tried everything I have read from previous customers with the exact issue. What next, I don’t think something that cost so much money should fail after less than a year or so of use.