I have no idea where to write this. But I’ve had ring since feb and paid yearly subs from today .But it’s saying my devices won’t record because ice not subscribed .It’s very frustrating
Hey @Tupp19. For any concerns in regards to billing of your subscription and making sure you are having your recordings with an active plan, we recommend that you reach out directly to our support team here. You can contact them via chat or phone to get this matter cleared up in regards to your Ring Protect Plan.
That would be good if there was anyone servicing chat. There is no resppnse.
Hi @Belly! During this time our Chat and Email support options are limited and vary by region. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
same me i have paid my plane but still show up i dont have