Hi there, can you please tell me why my subscription is inactive? I needed to view something from yesterday and I cant

Hi @Flashx! A subscription can only lapse due to billing changes, or if you removed the device from your account and set it up at a new location/ account. Sign in at to check your subscription status.

As we value your privacy and security, our support team is happy to assist further with your billing concerns if needed. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.