Subscription problems

I’m having problems trying to sign up for the protect plan. When I click on the protect plan option on the website I just get a message, Oops something went wrong there.
If I go onto account management to add a payment method I can’t do anything there either. Under payment method it just says, Sorry. Something has gone wrong. Please try again.

Hi @user43945. Try using a different web browser when trying to subscribe to a Ring Protect Plan on If that doesn’t help, try using a different computer, phone, or tablet to go to and subscribe. You also want to make sure you do not have a VPN active on the device you are using to subscribe. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.