R
Subscription problem
battery-video-doorbell
cs-support
Just renewed my ring doorbell 2 nd gen protection ( basic). Sent me email saying took a payment ( small deposit )- don’t understand why it’s not taken full payment ( says I need to authenticate/ authorise - how? ) Says won’t take my payment until 26th of this month, until authorised/ authenticated? Meanwhile ring not working correctly I.e no detection no video saving etc? Why doesn’t it just take the payment now? I’ve no idea how to authorise/ authenticate- doesn’t explain. Please assist anyone who knows what I’m doing wrong- if anything I’m doing wrong???
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19-03-2023 10:48:35
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Justin_Ring
Hi @Ringo23. This is the Ring Community, a public forum where other neighbors, I, and other members of my team offer basic troubleshooting steps. We do not have access to anyone's account information here to assist with account or billing issues. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance with this type of concern. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-03-2023 04:44:31
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