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Subscription plan problem

I purchased the yearly plan for $100 on December 4, 2019 I went to Ring,com and it shows I paid I also have the credit card statement so I'm paid up for the year ..when my free trial elapsed I thought the paid one would automatically take over but it didn't ...please help..![EAA18242-E5EC-41D7-A236-1AB554F30317.jpeg|1986x1332](upload://fvPaFvxgYsvYvIIQmEoWw0uI8iG.jpeg)

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04-01-2020 01:09:42

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