I have a similar issue, paid for a yearly plan earlier this year. A few weeks ago I had my ring doorbell replaced via a warranty claim, now my plan has disappeared.
Exact same happened to me. Lost several months of a plan because I bought another one of their products (regretfully, now). Social media is useless. Their support service is appalling.
I’ve never had a worse support experience, and I genuinely mean that.
If anyone has a better route to get this resolved, please post.
And do you know what’s even worse? I was worried this would actually happen so I messaged them to confirm that it would revert. They said of course, will revert automatically (see attached image)
And you can guess what actually happened, of course. Lost my plan and now no access to recordings.
Thanks. Very poor service though. I spent 30 mins on the phone to them previously due to a trivial issue. It’s never a quick phone call. And there should be several support options including email, live chat and social media.
In my case it was particularly frustrating, as Ring assured me it would revert automatically. And it didn’t.
Hey neighbors! In the instance that anything regarding your Ring Protect plan looks incorrect on your account, you will want to follow up with our support team so they can take a look. As this is a neighbor-to-neighbor forum, we’re unable to look into your account to see what’s going on with your plan, but our support team can. While our email support is not available at this time, you can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.