Hi @rubberbandito. If you have videos that are not able to play and are giving you the error “No Video Found,” try the following steps to prevent this from happening again:
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Reboot your router by unplugging it for a few seconds and plugging it back in.
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Verify your Ring device has a good signal strength, also known as RSSI.
If you have tried these steps and are still having the same concern, give our support team a call for further assistance. Our support team will also be able to assist with any concerns regarding Ring Protect Plan billing issues as well.