Thanks for the reply, Chelsea. I did check my SPAM and there's nothing there. And what's odd is I get all of the other Ring communications in my normal inbox. I even got a notification when i resubscribed that my new subscription was going to expire in a few days because my credit card didn't properly charge. So, I'm pretty confident that any previous attempt to let me know I had an expiring subscription would have shown up in my inbox just like all of the other similar communication from Ring. I'm really disappointed that there's no way to retrieve that. I'd even be willing to pay for the 2 days lapsed if there was a way to get them. Is it possible that there could be a backup server that stores a rolling 30 days or something like that from which your team could restore it?

@thisholidayjoe We do not have backup servers and no way to retrieve the videos for you. I greatly apologize for any inconvenience this may have caused! I will make sure to pass on your feedback and experience to the appropriate teams, as we are always in the interest of making the neighbor experience better. If we could implement a way to have a recovery section for videos, I could see how this could benefit our neighbors that find themselves in a situation similar to yours. I apologize again, I wish there was more we could do in this situation!

So whats the use of paying you guys for videos that "BElongs to us" if you don't have the cloud save it. Why take peoples money for something that is useless?????