Ring Accessories
Still weak Wi-Fi signal after installing chime Pro
It took a long time to get this to actually hook up this chime Pro. Family have a twerking and it is hooked up and says that it's working but I still have a very weak signal and motion delays are still from 5 to 20 seconds after they happen. Any ideas?
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19-10-2019 03:10:30
Responses (2)
- C
Hi @Pammyzz. It seems like you may not have a strong enough wifi signal and strength to support the Ring devices. What all Ring devices do you have connected to your wifi, and could you go to Ring.com/speed and let me know what your upload/download speeds are?
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22-07-2020 07:05:31
PHi Chelsea my test states this: Download: 37.20 Mbps Upload: 12.60 Mbps Ping: 58 ms I hope you can help because I am going BROKE with the Ring System :( :(
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22-07-2020 07:21:29
C@Pammyzz No worries and thank you for doing that test! You have just the Doorbell and 2 Stick Up Cams, correct? If so, you should have the appropriate speeds to have the devices functioning, as they generally only need 1-2 Mpbs of both speeds. At this point, since you have the right speeds but still get the weak wifi signal even with a Chime Pro, please reach out to our support team to have them take a more in-depth look into this. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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22-07-2020 07:30:45
- M
I am having a similar issue. My house is under 1000sqft and I have connection issues with the cameras just 10 to 15 feet from router and chime pro. I also have the extender that came with the alarm system. When contacting Ring support, I was told I need a 2nd chime pro. How can that be? I have the alarm with sensors at all entrance ways and several cameras. All worked well until I upgraded my doorbell cam to the latest and greatest. You do the math in money spent to have cameras not work correctly. Not to mention still waiting on the failed sensor response from the alaram that sent the police to my house 2 times in a week.
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05-01-2021 04:24:08
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Marley_Ring
Hey @Rella ! The first best step would be to ensure the Camera/ Doorbell device is connecting to the Chime Pro as an extender. Visit your Camera/ Doorbell device in the Ring app, then select it's "Device Health", and make sure the network section of this page shows "Chime Pro" as what is connected. Something we always recommend to improve alerts is to uninstall and reinstall the app to ensure it is up to date. Also, please test motion alerts while your mobile device is connected to wifi only, and again on data only, to see if one connection is quicker than the other. Let us know how it goes! :)
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21-10-2019 05:54:25
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