SCT
Stick-Up Cam Not Recognizing Wired
Hi, I just noticed earlier today that one of my two stick-up cameras had a symbol signifying that it was not connected to power. It has a battery in it and it is also wired. It's not recognizing that it is wired even though it is at a constant 100%. I tried troubleshooting it by switching it to Battery Mode and then attempting to switch it back to Wired Mode but it won't allow me to do so since it is not recognizing it is plugged it. Other than that so far the camera is working.
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14-04-2023 03:34:09
Responses (43)
- M
Is there something we need to do to reset it? I still get the message that it's not plugged into power. I don't have time to call right now but was hoping your team had some direction on the process. Thanks.
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24-05-2023 04:19:56
MSo I called support and was escalated to a top tier support level supposedly. They were unable to help and are now sending a Ring adapter to see if that works. I'm currently using 3rd party adapters which worked perfectly find for 3 months. I refuse to buy new adapters since the ones I have should work and also have much longer wires than the official Ring versions. This better not be a ploy by Ring to force people to buy Ring brand accessories.
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24-05-2023 09:48:27
U@Caitlyn_Ring. Not fixed. No one’s is fixed. Whatever you did didn’t work.
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30-07-2024 11:11:37
- C
Hi @SCT. Can you please let me know which model of Stick Up Cam you have? You can locate the model name on the Device Health page in the Ring app. There are several different versions of the Stick Up Cam, so it helps to know which device we're working with. A good troubleshooting step to try is to perform a quick reboot in the Ring app using the reboot option on the Device Health page.
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14-04-2023 06:53:46
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SStick Up Cam Solar (3rd Gen). I did try rebooting but it did not fix it. Camera is working entirely fine. Just not recognizing it's wired, via RING Indoor/Outdoor Power Adapter plug. I think it is recognizing that it is connected to the Solar Panel but I stopped using solar over a year ago as it didn't provide enough power for the current settings I have set.
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15-04-2023 07:02:07
BI used to use the solar panel as well, but switched to the OEM outdoor wire for power (battery still inside). I even tried doing a reset (big mistake). I ran a non-oem power cable through the wall to take the current outside. In order to set it up again I had to use the OEM power cable otherwise I got the "power not connected, try again?" message. So I set it up using the OEM, and even with that it still gave me the error. So as the previous person has said it works just fine, thinking it's on solar, which isn't a problem, it's more of an annoyance of it showing "power disconnected" message and icon on the camera thumbnail. Not a hug thing, just annoying. But if people try to switch it to battery and then back, without doing a full restore or using the OEM cable to do the switchback (a major hassle depending where you've got it installed), it's a hurdle. Someone at Ring needs to roll back the latest software version they pushed, or correct in a future version, cause it's annoying. Thanks!
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15-04-2023 04:40:38
- B
I too am having the identical issue. It's not recognizing 3rd party Charging Accessories (ie. if I have the OEM cable plugged in, it says it's plugged into a solar panel, yet it says it's not detecting being plugged in even tho it's clearly getting the power from the cord). Clearly a bad update is displaying things wonky... Model: Stick Up Cam Solar (3rd Gen) even tho there is NO solar plugged in, it's plugged in directly using the Ring Indoor\Outdoor Cable.
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15-04-2023 04:28:07
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- P
Had a power cut recently and since then, the app shows my stock up came (3rd Gen) as disconnected from power however, it’s 100% charged continuously - because it is actually charging through power! Any ideas?
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16-04-2023 04:12:31
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- J
Hi neighbors. We appreciate the information that was provided. Rest assured that our team is investigating and working to resolve the issue as soon as possible. When we receive an update regarding this matter, we will make sure to provide that update here. For now, I will be marking this comment as a solution so others are aware that this is already being worked on to be resolved. Thank you for your time and patience.
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17-04-2023 04:53:46
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BUsing Stickup cam 3rd gen. Battery installed, using proper power adapter to working power source. I have tried all the recommended reboots, deleted and readied device as wired, etc. Device still does not recognize as wired. One thine I noticed was that drilling into camera settings device shows power not connected. However if I drill into general settings it shows power mode as wired. See attached screen shots. 
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28-04-2023 12:00:13
UWhen are you planning to have this fixed because I'm having the same issue with the power USB cord wall outlet that you sell on Amazon. I see this comment is from April, 2023. Still having the issue.
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20-11-2024 03:24:39
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Caitlyn_Ring
Hi neighbors. This issue was resolved with a backend fix. If you're still experiencing this issue, please follow up with our support team so they can gather the necessary information. You can get in touch with our support team at one of the numbers here, or on Facebook @Ring by sending a private message.
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23-05-2023 03:59:59
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