I’ve had a stick up cam ever since Ring rolled it out many years ago. When Ring introduced the solar panel, I immediately purchased it and connected it to my stick up cam. For years, the solar panel has kept my stick up cam fully charged and I haven’t had to recharge the battery using a USB cable and power outlet ever since until recently.
First issue I noted after a major app upgrade is that the app doesn’t recognize that the stick up cam is connected to a solar charging panel. See first attachment. I thought it was a problem with the app because the app also incorrectly shows that my Ring video doorbell (version 1) is connected to a solar charger even though it is hardwired. See 2nd attachment. When the stick up cam battery charging status dropped to low despite being attached to the solar charging panel, I realized that there’s a problem with the actual Ring devices themselves. I checked the USB cable connection between the stick up cam and solar charging panel (good) and performed a hard reset to the stick up cam, but it still isn’t charging.
In sum, I have 2 issues:
Why isn’t the solar charging panel charging my stick up cam battery?
Why does the Ring app show the solar charger status as “connected” for my hardwired Ring 1 video doorbell that has no solar charging panel? Why does the Ring app show that my stick up cam isn’t connected to a solar charging panel when in fact, it actually is connected?