I’ve just purchased a stick up cam… it’s looking out of a window into garden. Live view is great but it won’t recognise motion…HELP!
We’re here to help, @sparkseeeee. Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. Depending on your device model, this could vary between day and night as mentioned in this help center article. I hope this helps!