Ring needs to allow a user to stay logged into the browser, like every other major company that treats security seriously (hello parent company Amazon!). It’s ridiculous that we have to enter credentials every 24 hours (or whatever the timeout is) to see the dashboard on our PC. Figure this out, Ring!!
Is there a solution to this yet? Seems crazy to get rid of the desktop app, and then not let us stay logged in. I have lastpass, so that makes the tedious relogging in easier, but still. If you’re going to kill the desktop app, then make it easier to run the web based version.
Hey neighbors. You should be able to stay logged in to your Ring account on Ring.com for up to 24 hours. For security reasons, you may be prompted to re-enter your password prior to the 24-hour period to access certain sections of your Ring account. In addition, clearing your browser’s cache, cookies, or history prior to the 24-hour timeframe may require you to re-enter your password as well. Thank you for your feedback, and I hope this clears this up for you!
NO, this is NOT a solution. There needs to be a way to disable the timeout and just stay logged in for as long as the browser window stays open. Facebook doesn’t log me out automatically after 24 hours. Mail apps like GMail and Outlook don’t log you out after 24 hours. There’s NO REASON for Ring to automatically time out after 24 hours! Maybe have 24 hours be the default, but for those of us who want to quickly switch to a browser window to see our live cams, this timeout is a huge disadvantage compared to the Ring app for Windows! THIS IS NOT HARD. IT IS A TRIVIAL FIX. PLEASE ELIMINATE THE TIMEOUT.
Yes! I do not want to log in every time I reboot the computer. I just want it to work like the app. Keep a window open to monitor my cameras.
I agree that this is totally unacceptable.
I am currently using the Ring app for Windows 10. When the doorbell rings, I can instantly check to see who is there.
The Windows 10 app is being retired in January, but Ring.com cannot be a replacement for the app when you have to sign in all of the time.
It’s not practical to open up the web page, wait for it to load, then sign in, then wait for live view to open.
Sorry for crashing an old thread. I use Chrome and I don’t so much have a problem with the username/ password prompt every day, but I do have a problem with the 2 factor as well, every time. Is there a way to disable that please?
This makes sense and honestly I am a bit offended that Ring assumes all people need to have stricter security controls pushed upon them. I don’t want to re-login every time I open it up from my desktop, in my basement because I have other mitigating security controls in place that ensures the security of my desktop and access to ring’s website. Locked doors, dogs, guns, encrypted desktop with smart card authentication and other controls mitigate all risks except the NSA/CIA/FBI.
This is serious enough to consider returning all of the Ring products I bought over Black Friday.
All your basement devices won’t protect you if someone steals your credentials.
Yes, 2FA should be a requirement.
Yes, Ring could implement it better, but for now, it is better than not having it.
And what do you think the risks are if someone steals my credentials? What could a attacker do?
Yes - this is not acceptable. I run a small home business and need to be able to see who is in my driveway before they ring the doorbell. The website only stays online for about 5 minutes before it logs me off. This happens all day long.
I am able to stay logged in to my account no problem but it may ask for password to view live view occasionally which is fine as the password is in my password manager. However, I’m not able to stay logged into community.ring.com just my account for viewing cameras and security system. When will this be fixed so it stays logged on for more than a few minutes after I navigate away from the page?
2FA to access the forum is just plain daft.
I have a pc special with my front door open on the browser on live view to be able to always look at the front yard and it’s so upsetting that every hour ring logs me out from the browser…