spotlight with solar problem

I bought two spotlight cams with a solar charger about 9 month ago. last week one of those starting losing charge and that solar is not working. I cleaned the panel, checked all connections. Also, I am in Las Vegas with straight sun for 10 to 12 hours. I search in internet and many people has the same problem. please help. thank you.

Hey @Ethancapri! When you go into your Ring app > Main Menu > Devices > Device connected to solar panel > Device Health, does it show that there is a solar panel connected? If your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your device and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection.

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring device (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. You will also want to ensure that your device is not discharging more than it is charging, as you may have an excess amount of events that could be draining the battery on your device.

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

thank you for your reply. I did them all. solar is connected. I reseted ring cam just in case.
problem not solved!

@Ethancapri Thanks for getting back to me and letting me know! I’m sorry to hear that it’s still not resolved, but from here it would be best to contact support. Let me know what happens when you contact them, as I would love to know the follow up to this! :slight_smile: