Spotlight cam won't play recordings

Hi my front spotlight cam most of the time won’t play the recording,even though it loads!

Any help or advice would be appreciated


Hi @Alshamal. Is the recording coming out black with no audio or video? If you are experiencing black video, this Help Center article here has some great tips and tricks for that. If this doesn’t seem to correct the issue, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.