Responses (4)

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  MWC44

  Same issue here. 5 foot coverage is useless.

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  30-08-2020 03:23:04

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• Z

  Zachimus

  I'm experincing the same problem and it is very frustrating. I can stand 10 ft away from my camera waving my arms and jumping up and down and it won't sense motion unless I move within a few feet of the camera. This started happening to me after a software update on the cameras.

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  30-08-2020 05:20:52

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  Tom_Ring

  Hi @MWC44. My apologies for giving the same steps more than once. I must have missed the first time I had mentioned it. Although this is a neighbor-to-neighbor support forum, I'm happy to offer assistance where I can. It seems like the best course of action would be to contact our support team, as I cannot access your personal account or any technical firmware information specific to your device. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Feel free let me know how our support team was able to help. :smiley:

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  03-09-2020 04:16:06

  M

  MWC44

  I've just about had enough. Last night when I arrived home and drove into my garage, directly underneath the camera... NOTHING DETECTED! This morning when I pulled out of the garage, directly underneath the camera... NOTHING DETECTED! If Ring can't fix this problem, that apparently they created with some kind of firmware update a few weeks ago, I'll be shopping for a new system within the next 10 days. What was once an excellent system is now junk... an expensive and useless house ornament.

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  09-09-2020 02:06:27

  RD

  ren-dnb

  Ok, I found this thread and I'm glad I did, because I was having some similar issues with motion detection. I'm a new Ring Neighbor so to speak, as I just got my spotlight cam battery on Saturday. I've worked with these devices for some of my clients, and they really enjoy them. It was either this, or an Arlo system. I chose Ring because of what my clients were saying. I installed the cam, and initially used a gutter mount to get it up to about 9 feet. However, to get the motion detection to work how I wanted, I had to aim it up as initially I thought the blue area in that "motion zone setup" was the coverage zone. Eventually I created this 4-5 foot wide dead spot under the camera which I did not like at all. So, I've been going through this song and dance of adjusting it, eventually ditching the gutter mount, which I'll end up using for the Solar Panel, and mounting it to the brick. On the gutter, the camera is at the recommended 9 feet. On the brick, its at 8 feet roughly. I've settled on the 8 foot mounting spot, and I just now got it dialed in for motion detection. I want it to detect motion when people/cars/whatever are at the end of the driveway. Now here's why I'm replying to this thread. Since Saturday I've had all kinds of motion detection "issues". Searched the internet and found this thread. I'm finding a couple of issues here; first the community is screaming about a motion detection problem, and the community managers or helpers seem completely disconnected from whats actually going on. Second, this whole "motion zone setup" in the app... After reading the thread, I too had the problem of the detection sweet spot being way too close to the house. Today was probably the worst... I had a delivery, and the camera didn't pick up anything. I know that guy ran up the driveway to drop off a package and didn't run up my lawn. Cars were driving by and nothing was getting picked up. I have the camera set to FREQUENT for motion frequency, the "sensitivity" slider is set to MAX, and I had the blue zone in the motion setup covering 2/3's of the driveway. It didn't pick up too much. Most it would pick up was my wife leaving for work in the morning, and me leaving to head on-site somewhere. I read on another thread in these forums, from another Ring Community helper or whatever their titles are, that the blue zones don't actually represent what the motion sensor is covering. At one time, we could apparently adjust the motion zones by "painting" them on the app. Now, you can't do that; basically you turn the zones on and off in step 1, then adjust the slider in step 2. But adjusting the slider does not change the "blue zone" in step 1. A link to the thread is here: [https://community.ring.com/t5/Security-Cams/Adjust-motion-zones-for-spotlight-cam-battery-and-stick-up-cam/td-p/20401](https://community.ring.com/t5/Security-Cams/Adjust-motion-zones-for-spotlight-cam-battery-and-stick-up-cam/td-p/20401) I belived that, so I cranked up my sensitivity to max, as I wanted it to detect from 30 feet away. After 48 hours of testing, there was really no change. It wasn't until I found this thread that I was having the problem of the motion detection NOT going off, until a person was 5-8 feet away from the camera. Yeah thats totally useless. At that point, I have either a decoration (as stated earlier in the thread), or just a warning cam to let me know someone is approaching the doorbell (I don't have a ring doorbell yet... that's next after I get this camera straightened out). I messed with the slider, cranked it up to Frequent, but still there didn't seem to be a change in the distance of motion detection. Adjusting the slider, made absolutely no difference whatsoever. I've now called it the "frustration slider". But, I did test one thing out today..... So Ring community managers, you better listen up, as well as the Ring app developers, Ring firmware developers, and whoever is in charge, as the customers in this thread have valid points, and the fixes you're giving and the advice you're giving is complete BS and DOES NOT WORK... Here's why I'm saying this: Initially, as I said before, I that "blue zone" in motion setup covered 2/3's of the driveway. Detection went off at about 5-8 feet from the camera. I kept telling myself "the Ring community manager said to ignore that blue area". I tested, and tested, and tested, and I could not achieve detection or recording 30 feet away from the camera. Keep in mind at the recommended 9 foot mounting, it still did not detect from 30 feet away with everything turned to max. Well, I tilted my camera up about 5 degrees or so. I didn't create a deadspot under the camera, and if I did it is minimal. I went through the motion zone setup again, and the "blue zone" was now covering the whole driveway and a small part of the street. I did my test and POW I got motion detection at the end of my driveway, and recorded myself walking up the whole length of the driveway, up to the camera, giving it the finger, and then to my door (which takes me out of view). So, while in a previous thread I was being told "ignore the blue zone! Just play with the slider!" by a community manager, I can tell you right now, that blue zone f'n matters!! If we had the ability to adjust the zone prior to the update on the app which took that ability away, guess what... its still in there. You've effectively taken away one of the most useful features of the cam, by NOT letting us paint our own motion zones!! You say it doesn't matter and just play with the slider, but the test I performed tonight, that zone DOES matter, and it DOES inidicate where the motion zone actually is! You need to fix this big time. Because, if we have to physically adjust the camera, cut off our viewing area just to get the motion zone we want, we end up losing visibility on areas some people might want to see. I don't think its unrealistic for me to see 95% of my driveway and have the motion zone cover from the camera, all the way to the end of the driveway. And don't tell me that blue zone in step 1 of the setup doesn't matter, because, as I've said about 6 times now, it does matter, and the test I did proves it. Right now, I can see 90% of the driveway, which is acceptable for me. I just want my cars in view as the whole reason I got this thing was because of a car breakin we had. But, from reading this thread, it is NOT acceptable for some users here. Give us back the ability to adjust the zones manually, the way it used to be, or you'll see a bunch of people go to Arlo, or another camera company. I apologize for the long post, but I wanted to point out the methodology that I used to prove this. Also, I've been messing with this thing since Saturday.... It seems to me that setup should be easier to do than going up and down a ladder 1000 times to get the motion zone just right; that adjustment should be made from the app. And by now, it should be dialed in, but instead I'm still questioning if its even picking things up. I love the product, I love how the app works. Its revolutionized how we see visitors coming up to our driveway. However, NOT being able to adjust that zone severly hampers the functionality of these cams, and I've burned up 50% of my battery because of the constant adjustments. I plan on getting the solar panel for the camera, and a doorbell in the near future so I'm invested into Ring for at least 2-3 years. But, if these problems keep up, and you keep taking functionality away, I could be gone after a year. Please pass this post along to the powers that be.. GIVE BACK THE ABILITY TO CUSTOMIZE MOTION ZONES AND FIX YOUR PRODUCT!! I'm only 5 days in to being a customer, and I'm already complaining. I was able to fix my issue if you want to call it that, but seems to me the fix is all in the app.

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  10-09-2020 02:45:26

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  ren-dnb

  UPDATE: Well today, cam seemed off again. Back to detecting cars 30 ft away, but people only 5 feet away. Here's what I've figured out. Also know that at this point, just going to give them the time to fix the issue. I've been in their position before, somethings broke, but takes me a bit to figure out the issue. - For my camera, it seems to work better with sensitivity turned to MAX, and frequency set to FREQUENT. In the motion zone setup, I make the blue area cover as much as possible. The result is cars at 30 ft, people at 5 - 10 feet if I'm lucky. - Setting it to STANDARD and backing off the sensitivity to 3/4, blue area coverage still the same; cars all the time, people may or may not get detected but most of the time not. - Set to STANDARD and max on sensitivity, same as the first bullet point - Set to FREQUENT and half sensitivity, there's detection, but not a whole lot. The car problem goes away, but it doesn't detect people until 3 - 6 feet. - I didn't mess with LIGHT. I figured it would turn the thing into a scarecrow. - I've tilted up, tilted down, changed the height. No change. - As I said before, that blue area appears to matter. What I'm going to try tomorrow: - I'm going to move my router. Its at one end of the house, so moving it to a more central point. I'm at RSSI -55 which is actually pretty good. But I'm going to see if I can get it closer to RSSI -40 - Attaching the solar panel I ordered that came in. With constant power, I'm not going to really care how frequently it goes off, but definitely want to see the "detecting people at 3-10 feet" get fixed either way. - Beyond that, I can only wait for a firmware patch or app update to fix these issues. Been a busy and frustrating week with this camera. I'm about done with it and just going to get it as close to working as I possibly can, since I'm already invested. Either way, I still have a camera that works well. Its just the motion detection thats a problem, which is about 50% of the product. Hopefully, Ring is working on a new firmware update that will fix the problems and add more adjustment options to the app in regards to motion zones. I'll see what happens.

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  11-09-2020 04:28:20

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  CBUser01

  Thanks for the post ren-dnb. I am having the same issue where the Motion Zone Min/Max slider is missing for the Spotlight Camera. I have the Doorbell Cam and the Min/Max slider is still there. Messing with the sensitivity either makes it detect too much, not detect at all, or only detect when right on top of the device. So this setting is not what we need. We need configurable MOTION ZONES. I need to monitor my yard but not the public sidewalk at the far end! If the device cannot do that then its useless to me.

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  14-09-2020 01:31:48

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  Tom_Ring

  Hey neighbors! Thank you for sharing this concern. [Here](https://support.ring.com/hc/en-us/articles/360022462472-Utilizing-Motion-Detection-with-your-Ring-Battery-Devices) is a Help Center article that goes over utilizing motion detection. I would look that over and see if it offers any improvement. If possible, could you upload either a video or screenshot of how your deice is mounted and how you have your settings adjusted? This will help determine what we might need to adjust. Thanks!

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  31-08-2020 10:51:41

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  M

  MWC44

  As pkevinclark said above... " when I go into motion zones in the app, I can turn on or off the 3 zones. Previously there was a slider that allowed me to adjust the size of the zones, but that is now missing." That seems to be the issue with the spotlight camera app/software. That option is no longer available and distances have been reduced to almost nothing. Attached are the photos requested. PLEASE HELP!!!! EDIT FOLLOW UP: Usually by this time of day I will have 7-10 videos in my history due to the traffic on the street. Since my post 5 hours ago, only one... when my wife walked directly in front of the camera 4 feet away. PLEASE bring back the slider that allows greater coverage areas.

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  01-09-2020 01:45:49

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  Tom_Ring

  @MWC44. Thank you for the response! In the screenshot you provided, you should be able to select Continue on the bottom of the screen. Try scrolling up or using a different device to access this Continue button. I've attach a screenshot of what you should be seeing. If you're not seeing this, try uninstalling the Ring App, powering your phone off and back on, and reinstalling the Ring App. Once that is complete, login to the app and see if you can access this feature. Let me know if this works! 

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  01-09-2020 10:42:04

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  MWC44

  Tom: Thank you for the suggestion. I tried exactly what you suggested and it is still the same on both my iPhone and iPad. The view in motion settings is exactly as it was in the picture provided in an earlier post. In fact, the camera didn't even record me pulling out of the garage this morning... right under the camera. I've attached two screen shots, one showing the motion settings from the spotlight cam (7) and the other showing the motion settings from the doorbell (8). The motion wizard to set distance is not available any longer on the spotlight cam so there is no way to expand the distance, as the first poster indicated above. Anything else you can suggest would be greatly appreciated because it is still only picking things up (most of the time) when something is within 3-8 feet of the camera. Thanks in advance.

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  02-09-2020 01:39:04

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  Grumpy1

  Ring has turned to crap their system has gone down hill. I have had nothing but problem with it for a while. They are quick to take your money but dont responed to customers. They blame the costumer that have their system installed and using it for problems that they have created . If i have someone break into my car the system is so poor that it would be usless to get and ID's of who did it.

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  02-09-2020 11:27:31

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  jkhringid

  I had the same issue occur. About 20% to 25% of the zone is no longer responding. I called Ring support and after about 40 minutes I was told that because I was using a custom zone 20% of the field would not be displayed on live view. That frankly seems to be just a way to excuse a change they've made because the ACTUAL PROBLEM is that 20% of the camera field is not visible when setting the zones. Live view works fine. And this morning it was even worse. A 2nd camera facing the front detected and recorded live video of someone walking right on the edge of my yard, as it should (and as the first camera used to do). 20 minutes later, neither the first camera or the 2nd camera detected a stranger walking back and forth in front of my yard, evidently (from an observer) 'casing' my home. I'll be contacting Ring to discuss this. If anything relevant to the original problem comes up I'll post it here.

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  09-09-2021 02:22:02

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