Sound cuts out after a few seconds

Hi, my new ring doorbell 3 plus isn’t working well. The sound cuts off after a few seconds and I cannot hear on my device and they cannot hear me at the door. Any tips to solve this?

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Hi @Gdubz! With the audio cutting out on both ends, the best first step here will be to remove and reinstall the Ring app on your mobile device.

Audio connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best next thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Additionally, on your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth disabled. Feel free to let us know how this goes! :slight_smile: