Someone trying to activate stolen camera

I get notifications from ring that someone is trying to activate the camera that was stolen when my place was broken into.

Is the any way to find out who is doing this? Seems like they must have an account to try this.


Hi @lasjim. There is not a way to determine who is doing this. I would suggest calling into our support team to report your device is stolen. This will ensure that the proper protocols and procedures are enacted for your device.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.