Solved: Ring doorbell pro - working but showing offline on app
Hi, My Ring doorbell pro suddenly shows it's offline on the Ring app (it's been working flawlessly for the past 6 months). However, it will still notify me when motion is detected and when the doorbell is rung. Video still records and can be played back. However, because the app is showing it's offline, I can't see a live view from the doorbell. I tried reconnecting the and setting up the device again, but the device still shows it's offline (but still working). Any idea what is going on?
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01-06-2020 11:34:38
Responses (67)
- B
Small update. As of 8am my doorbell 2 pro has begun working properly. My floodlight pro is still showing offline however.
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08-09-2021 08:48:20
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- D
I have a Ring Pro that is doing this too. I have a flood light cam near by that is not doing this. I have 60 other devices that have no issues. My Ring Pro worked great for a long time. But now it’s not available for live view. It does record periodic snapshot, motion events, and button presses. My Unifi Wi-Fi app says the device has great signal. Device health in the ring app says Wi-Fi and power are good. Ring, this is clearly a software bug affecting many people
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08-09-2021 10:50:13
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- F
Same issue as all described before me. Doorbell showing offline but will ring and record, just can’t view live. This started approx Sept 7, but two addl cameras were working fine. No change to any wifi and no power or router issues. One of the addl cameras started also showing offline same day, but I was able to reconnect it. Doorbell is the main problem. What is being done at Ring to solve this?
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08-09-2021 11:49:13
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- I
Same problem here. 2 days now. Alerts fine on motion, then goes back to offline. Wifi is at -48 rssi and power and internet are fine.
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08-09-2021 02:45:25
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cheezburger
Even stranger… if I navigate to the camera using the hamburger menu to go to devices and then select the camera rather than navigating to the camera by the dashboard, it comes back online, at least temporarily.
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07-09-2021 08:30:21
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