Solar Wall light says high temperature

Now that we have sunny weather , 80 degrees, all four of my solar wall lights show a status of “high temperature “. They need to have sun to charge :face_with_diagonal_mouth:

The lights are offline during the high temperature status.

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Just connected and installed the same light today, and after 45 minutes it showed the “high temperature” status, as well. It needs several hours of direct sunlight to charge and maintain the batteries, but apparently it can’t handle being in the sun… another great engineering feat by ring…. It’s 84° here.

Hi neighbors. Thank you for sharing this concern with us. For this concern to be further investigated, please reach out to our support team. Our support team will have access to information that is beneficial when looking into this. That information cannot be accessed here in the Community. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

I too had this happen to my solar wall light and one of my pathway lights today. Also had my phone (Samsung) have the monthly Samsung update not sure if they are related.

Hi @kornieme. As Justin_Ring has mentioned, it would be best to contact our support team about this. You can contact them via phone, or private message on Facebook @Ring. Thanks, neighbor.

Is there an answer to this or do we all need to contact support?

Hi @ringalingadingdong. We are still asking for you to contact our support team for further assistance regarding this concern.

I take it this is still an issue with no resolution? Installed the step lights today and each one currently in the sun has the high temperature warning

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Just bought a complete system for my house and obviously they didn’t beta test half this stuff in Arizona. 2 Pro floodlight cameras and 4 Solar lights to name just a few. Not sure why Ring even sells this stuff if it overheats. Very disappointed to say the least. I’ve spent nearly $2,000 on stuff that is not Arizona friendly.

I think the only solution to this is to either return the system which I will lose on installation costs and my time buying a system not Arizona friendly.

Wouldn’t you think they would’ve planned this better.

Getting this on my Pathlights and it’s only 69 degrees and overcast here in Los Angeles (6/4/2023, 1:08PM PST); These temp issues starting happening this year. Seems like a software issue.

Hi neighbors. I have received an update regarding this concern from my team. If your Solar Smart Light is going offline because of a high temperature reading, this is expected behavior. If the Smart Light detects that it is getting too hot internally, it will shut down in order to protect its hardware and rechargeable battery. Once the Smart Light is cool enough, it should come back online. If you have any further concerns with your Smart Lights and the high temperature reading, give our support team a call for further assistance.

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