Responses (8)

J

Justin_Ring

Hi Neighbors. If you have verified your Solar Wall Lights have been getting direct sunlight for the recommended amount of time as well as verified they have not been more active and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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24-08-2022 23:23:48

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G

Gtfinchy

I FINALLY "fixed" my problem w/my Solar Wall light battery by buying the DIRECT WIRED power supply for the "Stick up Camera - wired" which happens to fit fine AND keeps the Solar Light charged. Even w/STEADY sunlight for most of the day, it would never keep a charge so I had to constantly take it do

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09-12-2022 12:37:08

J

JWyhs

Did you receive your replacement lights?

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22-12-2022 11:34:25

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Mgrmn

Thanks for verifying for us. Been having same issues my ring wall light and pathlight solar. None of them can keep a charge. Its a shame when my neighbors cheap $5 dollar solar pathlights you can buy at the dollar store actually does a better job holding a charge than these overpriced smart lights a

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17-01-2023 11:15:50

Y

yu152258

I also purchsed the same Direct Wired barrel plug too but my wall light solar does not charge at all. I have two units and doing the same not charging. The only way to charge is use the usb cable and take down the light to chage.

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11-04-2023 23:19:06

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Caitlyn_Ring
Hi neighbors. If you find that the battery in your Solar Smart Lighting device is draining more quickly than expected, make sure the solar panel is receiving several hours of direct sunlight each day. I'd also recommend checking the settings, as the battery will drain quickly if your Smart Light is detecting motion and turning on frequently. For more information on battery drain in your Solar Smart Light, please review [this](https://support.ring.com/hc/en-us/articles/360041789191-Troubleshooting-Unexpected-Battery-Drain-in-Ring-Solar-Smart-Lights) Help Center article. If none of the information above helps, and you still find that the battery is draining faster than expected, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-01-2023 18:21:40
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G
GBM
It's almost like ring really believes rechargeable batteries last indefinitely. These things are rated for maybe 500 cycles at best so expect them to lose much of their capability in 2 years or less. For the love of God just sell us the batteries! Calling you guys will not make the batteries start working better and trust me I know, you don't have any answers to any questions that we can't already find on your website. SELL THE BATTERIES! or at least give us all of the battery specs, not some of them.
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14-02-2023 19:46:05
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