Smart Lighting
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Solar ring lights offline
battery-smart-lighting
cs-support
Hello, i bought 4 solar ring lights. After a few months I now have 2 of them offline. Battery empty and nothing happens when trying to charge them with micro USB. can the batteries be defective? Thanks
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28-06-2022 04:52:24
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Caitlyn_Ring
Hi @Benissimo. If the batteries are not responsive to being charged with the included micro USB cable via a standard power outlet, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can determine the best solution regarding the battery and the light itself. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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28-06-2022 16:59:37
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