Solar powered cams are having connectivity problems

[user42270]

I have a stick up cam that has been operating fine for the past couple of years, but I recently added a solar panel, and it started having issues with recordings, resulting in the error message: “This event did not record correctly. You may need to adjust the settings on your wifi router.”

I tried all of the following, multiple times: rebooted camera, rebooted modem, rebooted router (google wifi), bought new Nest routers (more powerful signal), and got my RSSI to -40, but the problem persisted, as long as the solar panel was connected. Unplugging the panel resolved it completely, and a live view on the camera would freeze, as soon as the panel was plugged in.

At wit’s end, I posted about this on Reddit, and others started to report similar issues, not only with stick up cams, but also spotlight cams.

r/Ring - Solar panel interferes with Wifi

At least one person said that his 2 stick up cams used to function perfectly with solar, but have now developed the same problem I’m describing. One of his cams uses a Ring branded solar panel and the other a 3rd party panel, and they both have the problem.

I think this points to a firmware problem. Can you please have your software team investigate? Thank you!

[user42270]

Searching through old threads, I’ve found numerous people have reported this same problem, without a satisfactory resolution:

Solar panel issues

The solar panel is not close to my camera so that is not the issue, also my RSSI and wifi signal strength is strong, so that is also not the issue. Ever since the solar panel has been installed, the camera does not work, I unistall the solar panel, the camera works. Also, the solar panel will not stay installed to the camera, it says it is not installed and I need to install on when it is clearly plugged in. This thing is frustrating me beyond my limits. What can I do to fix these issues?

Stick up cam Solar WiFi issues

Hello everyone! I am getting very frustrated with my cameras… I currently have 2 solar stick up cams, doorbell pro, and the bridge fit a solar floodlight(going to add a 2nd soon)… My solar stick up camera in the front yard(as it’s labeled) is constantly going from a -54ish RSSI to a -74ish RSSI. Nothing changes on my network, I even put on of my WiFi Mesh towers in the garage less than 15’ from the camera itself… am I missing something? Doing something wrong? Is there a setting I need to chang…

Spotlight camera disconnecting from wifi after plugging in solar panel

I have this issue too! Was getting fed up of having to keep charging both batteries and purchased a Ring solar panel and since installing the solar panel I’m getting ‘low wifi connection’ showing on the Ring app. I have very good wifi and 3 hubs in the house to ensure the signal to the ring camera is always strong. The WiFi hub tells me it’s connected to 6 devices including the Ring camera and the connection to all is ‘very good’. No other issues with WiFi in the house and no issues with WiFi o…

Solar Cam Not Reconnecting to Wifi

Hi @sboehringer. It looks like you’ve tried all of the basic troubleshooting steps that I would have recommended for a Camera that is not maintaining a connection to your wifi. Since those steps have not resolved your concern, I’d suggest reaching out to our support team at one of the numbers available here. They’ll be able to take a deeper look and offer more in-depth troubleshooting support in order to get your Camera up and running. We’re taking additional steps to protect our team and help r…

Solar spotlight cam disconnects from wifi

Solar spotlight cam disconnects from wifi repeatedly. I am 80 years old. Cannot climb a ladder to reset every time.

There is definitely something wrong with the way solar panels interact with some ring cameras, and the suggestion to add a chime pro is not the solution! PLEASE put in a ticket to your software team to investigate this.

[Justin_Ring]

Hi @user42270. I appreciate you taking the time to troubleshoot your Camera to resolve your concern. Since you are still having the same concern and have tried all the basic troubleshooting, the next best step would be to contact our support team for further assistance. You can also reach out to our support team on Facebook by sending a private message to @Ring. Our support team will be able to take a deeper dive into your issue. If it is determined your concern needs to be escalated, our support team will have access to the information that needs to be collected to do so, which cannot be gathered here in the Community.