I have 15 solar pathway lights distributed in my front and back yards. I have continued to have issues with the solar pathway lights going offline. I have worked with the ring team several times and they have replaced >8 lights. Unfortunately this problem continues to occur and I am becoming very disappointed. I’m the last month, for example, Ring has replaced 5 lights but I currently have 4 (of 15) offline. I live in Arizona so it may be the heat but nevertheless the product should work.
I used a voltmeter and determined that the batteries fail open. Typically when this happens the light only goes online during the day she there is sufficient sun to operate the electronics in the light.
I will now have to contact Ring customer service once again to go thru the steps necessary to validate the lights don’t work and get replacement lights.
Anyway, until Ring fixes this reoccurring issue I would avoid this product. I also have other Ring products that operate without issue.
I am having ongoing issues with mine as well. Installed 3 - worked smoothly for a few weeks then one went offline and followed same troubleshooting noted above and Ring told me to return to the store. I got a replacement one and all three have worked fine for another few weeks. Today all three went offline simultaneously- I checked troubleshooting and saw it could be overheating (the one warm day this year that temps got to 90) so brought them inside, charged batteries, no go. Tried to delete and reinstall - nope, won’t connect to bridge.
Hi neighbors! If you’re experiencing connectivity concerns with your Solar Pathlights, there are a few troubleshooting steps you can try.
Try fully charging the battery with the included micro USB cable and ensure the Pathlights are getting enough direct sunlight each day.
Remove the Solar Pathlights from your Ring app and take them back through the setup process in the Ring app.
If the Pathlights do not connect to your Ring Bridge, try some of the troubleshooting steps in our Help Center Article here to troubleshoot the Bridge.
If this concern persists after trying the troubleshooting steps above, please follow up with our support team at one of the numbers available here so they can further assist. If you are outside of the US, please visit here to see how to contact support.
I just installed 3 Solar pathway lights. After fully charging them I set them out by my driveway in the direct sun. I live in Massachusetts so the weather has gotten into the teens this week. My lights will go on for a few minutes at night then go offline. I have done all the steps suggested by ring in this post and as of last night they went offline as soon as it got dark. As the day progresses they slowly come back online. So far the lights only seem to work for me during the day when they aren’t needed. So it appears that these lights don’t like the cold or the heat.