Just called today. Have multiple batteries going bad. Ring pathway lights not even 90 days old.
Customer service said they do not replace batteries. Unacceptable
Im having the same problem for 1 month now with 8 of these lights. I spent 80 bucks on new batterys. Every 2 or 3 days I have to bring them inside to charge. Total BS. I was told by CS that they would replace all 8 of them with the new version. Then the next day in an email they said they checked online and said the lights are working fine. They said I have too many motion detections 1000 in the past day? TOTAL BS! Ive had these lights for a year now.
I too have 3 of 6 lights out. I have called CS a few times and get different answers about the batteries. The last time I was told to go out and buy replacement batteries myself, it would only be 1 or 2 dollars to get a new battery. I went to Amazon and purchased $20+ to get batteries of the same model type, and they do not work as they seem to be just a bit smaller than the Ring battery. I would think Ring would at least sell batteries for their devices.
I guess I will try to order a different type from Amazon and see if the work.
Itâs sad that everything was working just fine now all of a sudden the lights are not staying on as long as they used to. So I changed out the batteryâs with some I got at the store but they are to small. Shouldnât they be taken care of under warranty? I guess anybody want to buy some used pathway solar lights. I guess Iâll have to go back to my old path way lights.
3 of 4 solar steplight batteries dead within 5 weeks.
Spent literally hours on the phone with Ring support. They did everything they could think of to avoid replacing the batteries, but eventually agreed.
I have three confirmation emails confirming the replacement promise - with 3 âRequest IDâ numbers.
That was back in November and December - - - but Ring never sent the batteries! Seems the tact may be to just get me off the phone and hope Iâll forget about it?
Marley_Ring:
On Nov 10, '21 and again on Dec 6, '21 the support team sent me confirmation emails for 3 batteries. The batteries were never sent.
These are the "Request ID numbers:
plccd55-873d
plcc6b1-e730
plc30d5-86ea
Where are they?
Youâve reached the Ring Community, a public forum. While there are neighbors and Community team members offering guidance in the Community, our support teams do not monitor this platform.
For account related concerns, help with an ongoing case, or further assistance with your batteries, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
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Same battery issue with 2/2 Pathway lights. They been down for months now and still can not find a fix. When i plug lights in to charge them, after about 5 seconds being plugged in, they blink twice brightly, then give off a constant flicker that does not stop until unplugged again. Tried everything and nothing works. I believe a recall is in order. Battery model No.5AT2S4 with manufacturing date of 8-25-2020.
Furthermore, it is sad to see Rings above response and Suggest it as a Solution. Ring really needs to get on the ball with this. There is obviously a problem.
We are having issues with our pathway lights as well. We bought 8 less than a year ago and since then 4 have died or gone offline. So far Ring has replaced 2 lights but now 2 more are dead. I have spent countless hours on the phone with Ring. If a product doesnât work, Ring should refund and fix issues. These pathway lights were not ready to be sold and that is why so many of us are struggling after such a short time. I have neighbors with dollar store solar lights that have stood the test of time and extreme weather in the AZ desert. Clearly Ring needs to rework this product and until then offer us our money back. Products shouldnât last 6months or 8months they should stand the test of time. Ring, please do something, this is not good business. I plan to make a YouTube video addressing these issues with the pathway lights with videos and photographs of my problems.
I purchased a large number of solar pathway lights in January. Over the past few weeks 9 of the lights have failed. Same story as everyone else it appears, the batteries wonât hold a charge. Have switched out batteries with other working lights and they work fine. If I plug in the light it works, but dies the moment I unplug it.
On the phone with customer support right now, agent seems baffled by the problem. Took some convincing to prove that the problem is the battery. Itâs clear that she has not been notified of this problem, or that the very well known problem (when looking at this thread) is not being addressed in her flowsheet until much later in the process. There was certainly no âyes, Iâm aware of this problem. Sorry. How many batteries do you need?â
Customer support finally agreed to send me nine batteries, but the call took 25 minutes from the time I spoke with an agent. Hopefully I get all of them, not sure I will based on previous posts.
If I donât, then my suggestion for everyone is to do what I do whenever I encounter companies acting like this. If I donât get all the batteries I need, I will order new units from Ring or Amazon. When I receive them Iâm going to take the good batteries out and place them into my units, then put the bad batteries in the units that I just received. I will then return them all as defective products. I have done this before when companies claim to have a warranty but then give me a hard time when I try to make them honor the warranty. I suggest others on this forum do the same. If Ring starts getting multiple units returned to them for bad batteries, perhaps they will actually do something to fix the issue.
Of note, Iâm sure that the record-high heat in Las Vegas over the past week has something to do with the multiple failures in my devices. But thatâs no excuse, as I have other devices from other manufacturers that use rechargeable batteries that are doing just fine in the heat. Ring is putting bad batteries into their devices, itâs up to them to fix it, not up to me to just deal with it.
For those who are still looking - I finally found some batteries that are right-sized. Both of these work for me:
Just wanted to chime in, same issue.
Have 4 pathlights and 2 stopped working. Swapping batteries with the 2 that work doesnât make any difference so like the OP I canât understand how this can be the batteries?
Iâve gone through every step of the troubleshooting guide, removed and re-added them, reset, held them on top of the bridge. Nothing works.
HI @DavidinCLT. I would recommend following up with our support team, as youâve gone through all of the basic troubleshooting steps we can recommend in this case. Please give our support team a call at one of the numbers available here so they can take a closer look and determine the best resolution. If you are outside of the US, please visit here to see how to contact support.
Two years later, Ring has not fixed the solar recharable battery issue here. After spending nearly $100 on batteries from Battery Junction. They told me they did not make their batteries for the Ring Pathlight and suggested I contact Ring for the correct replacement batteries. When I called Ring support, I was advised to purchase the non solar pathlight and start spending money on the Battery powered path light. Very disappointed!
I was on the phone for almost two hours after explaining to them I knew it was the batteries. Out of 10 of my Ring Pathlight, I only have issues with two. They stated they are having battery issues and sent me a nonsolar Pathlight for me to start purchasing D batteries. So disappointed! Customer Service is not being truthful, Ring needs to start selling the correct batteries. It is costing me more to purchase the batteries than to buy a replacement path light.
You are lucky because I spent $100 on replacement batteries, and out of my 10, two are not working. I like the look, but would not recommend my family and friends to go through this much trouble.
Thanks, I will call today.
In case it is the batteries as many have stated in this thread, the current price seems to be $30 each for each replacement if Iâm reading it correctly.
Hopefully support has a better solution, since a set of 4 new solar lights sans bridge is the same exact price as the batteries at $120 on sale (assuming I replaced all batteries) which doesnât make sense to me.
Well looks like Iâve run into the same problem. Recently Iâve been having problems with 3 of my 6 solar lights. Iâve had them since Christmas. At first I thought just not enough light to recharge as a couple are in spots that get less light than the others and I do have them dim for much of the night. But I noticed that Iâd get offline then later online then later offline notices on my phone. I started charging them. Seem to charge, light goes on full, but even in health it doesnât show 100%. Unplug and light doesnât even come on. Started suspecting battery. Did like others and started swapping batteries with units working. Sure enough itâs the battery.
Started researching to find Ring doesnât sell them and all the complaints including this thread. Wow, Iâm highly disappointed with this. Iâm going to try contacting support to see what happens, but I refuse to spend ridiculous amounts on batteries and wasted time. Looks like I may have no choice but to eat the cost of these and just buy the battery ones instead. The 4 of those I have are working well. Just replaced all D batteries recently for the first time.
Also, even new and when they were all working, these solar lights simply canât recharge enough even in direct sunlight for most of the day to support the length of time I want them dimly lighting the areas they are placed at night. Only the battery ones seem to handle it well.
Very disappointed in Ring and this particular product.
Adding my name to the list. Ever since the beginning of the month ive had issues with all 8 of my path lights not activating with motion. Every night i have to turn off the schedule and then turn it back on to get the motion activation to work.
In addition to that all of my lights batteries are draining at an increased rate. I even have one path light that is draining the battery so much iâve had to change batteries once a week, this time of the year i never have to change batteries.
Customer service is useless, being on hold forever i finally hung up after 30 mins.
Purchased 8 Ring solar path lights w/ bridge in August 2021. When I contacted Ring a year later, in August 2022, about my solar path light issues, tech support was very helpful and worked through troubleshooting my problem. It came down to drained batteries that would not recharge sufficiently to power their devices. I was informed that batteries are not covered under their warranty and they no longer provide replacements.
I purchased the replacement lithium ion batteries that they recommended . The path lights started functioning again; however within 2 weeks all my batteries had discharged and were not recharging even though solar path lights are and have always been in full Arizona sun. Plugged in cable charger and now batteries only charge to 85% & will only light up while on the charging cable while inside the house. Not useful!
I got a year out of the original set of Ring rechargeable solar batteries and while I am a big Ring fan, I am extremely disappointed with this particular ring product. The battery is the weak link here. Ring needs to sell proper replacement batteries and market the path light as needing solar batteries replaced after so many charges.