Responses (25)

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FrenchCamp49er

Anyone? I now have another dead battery.

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16-08-2020 01:27:15

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J

Junkzor

So weird. I came here to see if anyone else had this issue. Yesterday I had 2 of 4 not working. During the day they are online, but at night they are not holding a charge.

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16-08-2020 04:42:23

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FrenchCamp49er

Ya, they’ve been working fine until they weren’t, hopefully the new batteries will solve the problem. All the lights get direct sunlight for a good 8 hours.

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16-08-2020 06:15:48

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Junkzor

Did Ring send you new batteries or did you buy some generics somewhere?

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16-08-2020 18:58:41

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FrenchCamp49er

Ring is sending them. I have the same type of battery for a flashlight, they were shorter then the Ring battery. I think if I did buy a generic battery I would like to see it in person first. It looks like that type of battery does come in 2 different lengths though, which I find weird.

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16-08-2020 19:02:59

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Cxm

At least they know what you are talking about...I have chatted with them called them 2 times and nobody knows where I can find a battery..They act like they don't know anything or anywhere I can get a battery. The last rep told me they would send the complete unit and send mine back but I get a email saying it's a solar panel...I don't understand why they would not offer a replacement battery on their website. Or at least help me. I told them ITS THE BATTERY because when I plug it in through USB it reconnects but when I unplug even though it says battery full it goes offline ...I also have a Li-ion charger and it verified the battery does not hold charge..I told the rep all that ...and still the email says Solar Panel (Spotlight Cam/Stick Up Cam)(with Barrel Plug).. pretty incompetent especially from a company offering home security

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20-08-2020 03:21:19

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FrenchCamp49er

I really can’t believe only two of us are having this problem

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16-08-2020 19:04:04

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S

Steve131

I have one solar Pathlight that is behaving exactly as those in this thread. Moved the battery to another Pathlight and it behaved the same way.

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15-09-2020 04:17:45

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FrenchCamp49er

I finally received all four batteries, all the bad batteries were dated 03/08/2020. Is anyone else having issues from this lot, or are your dead batteries from a different lot?

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15-09-2020 11:38:18

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red11

Having same battery issue with battery dated 2020-04-21. Only received and installed pathlights a few weeks ago. Just one out of four has gone down so far. Did replacement batteries fix the issue?

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21-09-2020 04:24:14

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FrenchCamp49er

As of now they did, it's only been a week or so though.

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21-09-2020 04:37:22

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TezKen

I'm having the same problem.

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19-08-2020 13:53:08

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F

FrenchCamp49er

Odd this is starting to happen all at once. I wonder if it was a firmware update.

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19-08-2020 14:47:23

J

Junkzor

I spoke to their support and they are sending me two new batteries after switching them between devices. So weird for two to go out on the aame day for sure.

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19-08-2020 15:05:43

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FrenchCamp49er

Ya, 2 died at the same time and the next died the next day. I still have one working battery, still haven’t received a shipping confirmation yet, hopefully I will soon.

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19-08-2020 15:09:48

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AP928

I have had the same issue I have 3 that are dead! & I just purchased them in April but didn’t actually put up until May. I called tech support and they told me I would have to buy new batteries for them because they don’t sell them. That’s a little upsetting.

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20-08-2020 05:48:47

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Junkzor

I do pay for the Protect Plus plan since I have Ring Alarm system. I wonder if that made a difference. They didn't hesitate to send me batteries at all (once we figured out the correct battery model).

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20-08-2020 06:24:58

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rodneygt3

The Solar Pathway lights do NOT recharge. The solar feature does NOT really work. I am on my 2nd set of lights and I see the same behavior. My lights face South and have plenty of Sun. I have other Ring solar devices and the battery is always around 100%. Even the Solar step lights the battery is always around 100%. This is very disappointing. The only benefit is the rechargeable battery.

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22-01-2021 16:09:13

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rodneygt3

Any replies from Ring or others?? I guess no one really looks this?I just got another notification from the Ring app saying reported low battery at 1/21. The Solar on the pathway lights Does Not work. Again, this is my 2nd set. I would love to hear from Ring. Note, I am a huge fan or Ring and have all of their products. I just think this one Does Not work.

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28-01-2021 15:38:53

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FrenchCamp49er
Guess what, two more dead batteries. This is getting out of hand.
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10-08-2021 21:43:05
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