Responses (8)

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  bettyflyboop

  Yeah after reading through the forms again I'm positive what's going on as the light is just stuck on Zulu time and it won't change to my time zone which means the light schedule will not work properly. Why this is happening only ring would know. My guess is it's the firmware in the the two lights that I have gotten. This reminds me of a similar issue when I ordered a Garmin watch from Amazon and they kept sending me a watch that was for Asia and not North America so I was not getting the correct firmware. Thankfully Garmin customer support was very knowledgeable and was able to tell me what serial number ls to look for to make sure I was getting the correct product so that i would receive the correct firmware for my area, and get certsin festures i wanted to work properly. I was able to relay this information with an Amazon supervisor after i got the wrong serial multiple times, and they were actually able to look on the box and make sure I was getting the right serial number before they sent me the new watch a 3rd time so I wouldn't run into having the wrong firmware and they made sure the issue would not happen to others in the future. That's an example of a similar situation with a different company and the difference in customer service.

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  30-07-2022 05:11:59

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  bettyflyboop

  So I called ring customer service again today and they were extremely helpful. They seem very concerned and eager to fix the problem and they suggested that I create a second location and add my echo 4 bridge and solar path light after deregistering them to this location to see if it had the same behavior. Lo and behold I set it to dusk till dawn and it actually went on at dusk. So then I decided to try and add everything back to the original location and it is still working. So either factory resetting and deregistering the echo device worked or switching the light to a new location and then back reset things back to how they should be. So far so good. It is possible they did something on their end but the technical service rep after getting transferred to the advanced team told me that this is a different issue than the old issue of Simply correcting the time zone on their end. It was a little tricky though to remove the echo from the connected ring location because I was unable to Simply do it in the settings like the other devices. Clicking location did not do anything I actually had to first deregister the echo from Alexa then unlink the Amazon account to ring then create the new location and then link the Amazon account again to the new location before adding back the echo to Alexa. And this did not work the same way to add the echo back to the original location I first had a totally removed the new location. But at least it is working so far so good now it went on at dusk I am now waiting to find out if it shuts off at dawn. And if it does I will then link one of my cameras to the light and see if that causes issues .I will post back if I have further issues and I will let the customer service team know of my results.

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  31-07-2022 04:26:08

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  Caitlyn_Ring

  @bettyflyboop I'm glad to hear that our support team was able to get this resolved for you and your Light Schedules are working correctly now. Given that the Community is a public forum, we can offer general troubleshooting assistance but we can't always look into things as deeply as our support team can. I'll mark your reply as a solution in case other neighbors with a similar concern to yours come across this post. Feel free to continue to keep us updated and follow up with support if something goes wrong with the Light Schedule again. :)

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  01-08-2022 04:12:01

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