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Solar panel not workinga
solar-panel
battery-video-doorbell
troubleshooting
Hi all, I have wired a ring solar panel to a ring video doorbell 3 plus but the solar status is ‘not connected’. I have measured 5vdc at the two terminals on the back of the doorbell. However the label next to the terminals states AC connection only but this solar panel is DC. Ring’s website clearly states the solar panel is compatible with ring video doorbell 3. Should this have worked?
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12-02-2023 07:52:21
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Caitlyn_Ring
Hi @SpikeSim. The note regarding AC power only for the Doorbell is in reference to transformers utilized in doorbell circuits. This is not in reference to the [Solar Panel](https://ring.com/products/solar-panel-for-doorbells-2-3-plus-4) designed for use with the Video Doorbell 3 Plus. How many hours of direct sunlight is the Solar Panel receiving each day? If your Solar Panel isn't receiving enough direct sunlight, it may show as "Not Connected" in the Ring app due to not having power. It's recommended for the Solar Panel to have at least 4 hours of direct sunlight per day, depending on usage. You can also find additional troubleshooting steps [here](https://support.ring.com/hc/en-us/articles/360061517732-Solar-Charger-and-Solar-Panel-for-Ring-Doorbells-troubleshooting) regarding Solar Panels for Ring Doorbells. For more in-depth assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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13-02-2023 10:19:18
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