Ring Security Cameras

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I
Solar Panel Not Connected
solar-panel
troubleshooting

Hi there I keep noticing on my ring cameras that sometimes they switch from “Connected” to “Not Connected” on the solar status. Sometimes they’ll fix themselves or if I go and unplug the solar panel and plug it back in to the camera it’ll come up as “Connected” again. Is this normal or anything I can try? Thanks

6139

0

9

24-11-2020 07:42:46

Responses (11)

  • T

    Hi @ian0. I would make sure that you have a firm connection with the connector and that there is nothing obstructing it. If there is debris in the way, the connector might not be fully seated, giving an intermittent connection. Also, make sure the location of your Solar Panel is getting at least 4 hours of sunlight per day. I hope this helps!

    1

    25-11-2020 07:31:14

    • K

      I am having same issue with two of my solar panels

      1

      25-11-2020 09:09:36

        K

        Same problem here. Will it show as not connected if it is not charged or completely dead? If so, that explains it

        1

        05-12-2020 12:03:49

        F

        Mine do this too and it's normally at night when it's not getting any sun. It may also show this in the morning but if I start live view (which then does a health check) it will show as connected again after a minute.

        1

        08-12-2020 12:42:03

    • C

      I had the same issue. For two years my ring solar panels were connected and working great. Just recently all my solar panels no longer show connected to my camera and door cam.

      1

      16-01-2021 02:08:14

        P

        Same issue here. Haven’t been able to find solution.

        0

        26-06-2023 08:55:22

    • G

      Mine are doing the same thing. I have called support over and over and they haven’t helped. They keep telling me it the temp outside which is BS. I wish they would do a firmware update to fix this issue

      0

      17-01-2021 01:06:24

      • B

        I'm having the same issue also. Early morning whilst still dark it says the solar panel is disconnected , after it gets light it's OK. All connections are fine, not that a connection would come loose and then fix itself at the same time every day!

        0

        24-01-2021 12:08:02

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