Solar Panel Not Connected
Hi there I keep noticing on my ring cameras that sometimes they switch from “Connected” to “Not Connected” on the solar status. Sometimes they’ll fix themselves or if I go and unplug the solar panel and plug it back in to the camera it’ll come up as “Connected” again. Is this normal or anything I can try? Thanks
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24-11-2020 07:42:46
Responses (13)
- K
Same problem here. Will it show as not connected if it is not charged or completely dead? If so, that explains it
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05-12-2020 12:03:49
- C
I had the same issue. For two years my ring solar panels were connected and working great. Just recently all my solar panels no longer show connected to my camera and door cam.
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16-01-2021 02:08:14
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- G
Mine are doing the same thing. I have called support over and over and they haven’t helped. They keep telling me it the temp outside which is BS. I wish they would do a firmware update to fix this issue
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17-01-2021 01:06:24
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- M
Hi there, neighbors! When it comes to charging the battery with a Solar Panel, obtaining a successful and effective connection can require some fine tuning, especially for optimal performance during the colder months of the year when sunlight might be limited in some regions of the world. Starting with a fully charged battery and ensuring for several hours of direct sunlight to the Solar Panel will help, as will clearing the panel of any debris. Your Solar Panel connection should be effective depending on battery drain factors shared in our [Community post](https://community.ring.com/t/device-tips-battery-draining-quickly/305). If they are not, or this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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19-01-2021 10:48:45
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GThis is your standard answer. I have called more than 3 times and get the same responses from yoir “team” Everytime. This is not a camera issue. It’s a firmware issue that RING has to fix. After reading the hundreds of complaints from people that experience the same problem within the same time frame there is no other explanation. I have also learned that I don’t need to climb a ladder and reset the cameras (yes 3 that all have the same issue) to reconnect. I have discovered that if I change a few settings and then do a live view it resets again and reconnects. Come on RING. get your act together and fix this issue.
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20-01-2021 01:15:53
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Tom_Ring
Hi @ian0. I would make sure that you have a firm connection with the connector and that there is nothing obstructing it. If there is debris in the way, the connector might not be fully seated, giving an intermittent connection. Also, make sure the location of your Solar Panel is getting at least 4 hours of sunlight per day. I hope this helps!
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25-11-2020 07:31:14
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