Solar panel not charging

Properly installed but still not working. This is very frustrating
Pls advise

Hi @Branlyhm1985. I would first try a reset on your Camera. You can do this by pressing and holding the setup button for 20 seconds, then release. Your Camera will reboot and then be ready to reconnect. Once it has been reconnected, look after the status for a few days to see if the Solar Panel has been established.

If this is still a concern after this process, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.