Solar Panel not charging cam?

At what point should the solar panel kick in and start topping up the battery?

Have a stick up cam (3rd Gen) and the app shows the solar panel is connected but not charging.

Solar Panel was connected when battery was at 85% and now a few weeks later the battery is 30% and solar panel has never charged the cam. Been in plenty of direct sunlight in that time. Confused if the panel is actually ever going to work properly?

Hi @user57289. Which Ring Solar Panel did you purchase? Check that the cable is firmly connected at both the Camera and the Solar Panel, and ensure the Solar Panel is receiving several hours of direct sunlight each day. It cannot be indirect sunlight, as that won’t provide enough power for the Solar Panel to charge the battery.

Thanks for the reply .

I purchased the smaller official solar panel.
It doesn’t get full sun all day but gets a solid few hours (UK Summer) and has done for the past few weeks.

@user57289 If the Solar Panel is properly connected and is receiving sufficient sunlight, it should provide a trickle charge to the battery. The rate at which the battery is charged will also be affected by the level of activity. If your Stick Up Cam is recording a lot of events and you’re activating the Live View frequently, this may discharge the battery more quickly than it can be trickle charged.

To get a closer look at this issue, I’d suggest reaching out to our support team at one of the numbers available here. They can take a look at things on the back end and assist with more in-depth troubleshooting assistance. If you are outside of the US, please visit here to see how to contact support.