We haven’t even own this product for 3 months and it is no longer working. There’s no reason for it to not be working. Trying to get through to contact support or get a product replacement is ridiculous. Been on hold twice with no answer. So mad I spent my whole lunch this way.
Hey @TimberWeller. I’m sorry to hear that this is the experience you have had, as this is not what we indeed for our neighbors to go through. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, but this has resulted in longer than normal wait times from time to time. I apologize greatly for this. Were you able to get any further help from our support team, or call back at a time that works better for you? I can try to help you here in the Community, but our support team is the one that will verify replacements, as well as process any for you. Please let me know how I can help and I’m happy to assist as much as I can! 