Solar panel issue
My solar panel has stopped charging my stick up camera. Checked all leads and panel and all seem ok. Both devices 3 months old. App says camera is connected to solar panel. Can anyone help ? Thanks
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03-11-2023 12:28:51
Responses (3)
- C
Hi neighbors. The Solar Panel needs at least 4 hours of direct (not indirect) sunlight per day in order to provide a trickle charge to your Camera's battery. Cloudy or inclement weather can impact the Solar Panel's ability to provide a charge. Please also keep in mind that a trickle charge is not as fast as manually charging the battery. Cameras that record a high amount of activity may see the battery discharge more quickly than the Solar Panel can charge. Always ensure your Solar Panel is clear of any dirt or debris, and check that the cable is firmly connected on the Panel and on the Camera. We have more information and troubleshooting steps for your Solar Panel [here](https://support.ring.com/hc/en-gb/articles/10264201238292-Solar-Panel-USB-C-2nd-Gen-troubleshooting). If these issues persist, please reach out to our [support team](https://support.ring.com/hc/en-gb/articles/360036196372#callus) for further assistance.
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14-11-2023 03:59:09
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Tom_Ring
Hi @APPH. How many hours of direct sunlight is your panel getting per day?
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07-11-2023 05:18:44
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