Solar panel/cam compatability

Hi. I bought the small 1.9 w solar panel to use with my stickup cam bat 3rd generation device. It does not work. After going through all the troubleshooting several times, it still doesn’t charge. It doesn’t show the charging symbol in the app. Before I contact support, I wonder if any one else is having a problem with this combination of devices?

Hi @theweav. If you have tried all the basic troubleshooting steps for this type of concern and are still having the same issue, the next best step is to contact our support team for further assistance. Give our support team a call using one of the numbers available here.