solar charger

The original Ring device I purchased quit working. I was unable to get assistance with it through Ring support so my next option was to purchase a new Ring doorbell. I had purchased the solar charger for the original Ring doorbell. Well, guess what??? The port for the charger to plug in to the new Ring doorbell I purchased (same model) is turned the other direction so that it is not compatable with the new device. How convenient is that? Not a happy customer.