Solar charger status

Hello Ring Manager - I also seem to have an issue with the Solar Panel and my Security Camera’s. My Panel does get direct and indirect sunlight for 6 hours a day. I’m in California so the sun is quite direct. My Device Health does not change the Status message nor has my battery ever moved positive. There must be a a way to test A) Is the Solar Panel bad or B) is the charging system in the camera bad via the Status messaging. What are the options and is there an update to the camera hardware that would fix this?

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I recently purchased the solar charger for my doorbell. I charged the ring to 100% then attached to solar charger about 2 weeks ago. The battery level hasn’t stayed at 100% and now its at 66%. I went over the install twice and made sure the usb connection was secure, not sure what else to try or maybe its defective. Should return this device for a new one or am I missing something?

My solar charger is worse. I end up having to chrage the unit from the outlet in about 3 weeks before it runs out of battery. I would not have bought the solar charger had I been advised of the situation you and I are having now.

I went through a 45 minute call with support with my screwdriver set dismantling the device. At the end support concluded it was a dud and would send a replacement, but I need to dismantle it again to get a serial number. I refused to do the work again, and now i cannot have a replacement. I said it was unneccessary as they do not dispute i own it and bought their product. Nevethteless they insist i spend more time dismantling and reconfiguring the product to get their serial number before issuing a replacement.

They place their process above the customer’s time. Zero cares given.

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I too have the same exact problem. I have two cameras connected to two different solar panels yet the app doesnt recognize the solar panel being there nor does it seem if the panels actually charge the batteries but i really cant tell. Yes they are at mostly 100% because I charged them the day before.

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Was this ever corrected? I just installed a solar charger and it doesn’t pick it up.

Please assist!

Thanks

Nope the solar charger still not charging the Ring 1. Im so annoyed with the whole thing.

Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your device’s Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring device and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection.

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring camera by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected.

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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@Chelsea_Ring wrote:

Hey neighbors! Thank you for working with each other in this thread to resolve your concern with your device not registering the solar panel as connected in the app. We did have this bug in the app before where it would ask you to add a solar panel to extend your battery life, which has seen been resolved. At this time, if your app is not showing the solar panel as connected under your device’s Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your Ring device and then attaching it back, while also ensuring that there is no dust and debris on the solar panel and at the connection.

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring camera by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected.

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Yup, been through this 3 times, same thing

Any update to share with the community on solar charger status and malfunction?

Many thanks in advance

I just bought a ring 3 doorbell and the solar charger for it and it is not charging my doorbell like many other people I have uninstalled and reinstalled and still no luck on getting it to work and in the app it says add a solar charger to keep the battery charged please help in fixing this as it seems that no one else’s got fixed either

I’ve been following this Solar Charger thread, too and wish I would have discovered it before buying 2 of the solar chargers, as I don’t believe either of mine are working either. Both are positioned receive at least 5 hours of direct sunlight daily, but hasn’t yet seemed to make an impact on battery life. I’ve tried all of the reset/reconnection steps mentioned above as well.

I totally agree. This charger is not working like the way I understood. The solar charge is not able to catch up the rate of power drain and I was told by the Ring technician when I had called in for clarification. I usually end up charging my unit every month on regular house outlet.

Does the panel disconnect at night? My app isn’t showing it is connected to my Spotlight cam, it’s less than a week old for the solar panel and spotlight cam.

Hi having same issue.

How much of that energy is being used on your car?

Yes, mine shows on battery at night and then power during daylight hours.

I researched some blogs for solar power and found this review websolarguide.com/am-solar-flashlight/

Soooo, I purchased the Solar Charger for my Ring Video Doorbell V1, which is mounted in an area that does not have electricity to charge the device.

Upon mounting the solar charger I noticed it did nothing to charge the doorbell cam. If anything it was draining the battery faster. I contacted Ring and they “determined” my Ring Doorbell was the problem. They sent me a replacement Doorbell.

Upon installing the new doorbell, it still did not recognize the solar charger. After sever attempts and several days, I contacted Ring and wIted on hold for almost an hour. This time they suggested it was a faulty solar charger and would send me a replacement.

In about a week I received the replacement, but it was for the wrong model doorbell. I called Ring again, after the non-apology they assured me they would send me the correct solar charger for my Doorbell. Meanwhile I sent the wrong one back to them.

After several weeks the new solar charger never arrived. Once again I called Ring and was on hold for ever. The rude as heck woman told me the charger was “in transit”. I asked her when it was scheduled to arrive, and all she would say was that it was in transit. I asked to speak to her supervisor and she said there were no supervisors for me to speak with. I became increasingly frustrated and kept demanding to speak to somebody who would help me. She finally transferred me to a very nice man who discovered it appeared to be lost in transit. He sent a new one out to me.

Approximately a week later I received the “new” replacement solar chargers and the Ring Doorbell still does not recognize the Solar Charger is attached. I did a factory reset of the doorbell, deleted and reinstalled the Ring app, and nothing works. So whatever the “glitch” that existed, is still not fixed. I am extremely frustrated as I have dedicated more time to this process than Amazon has dedicated to Ring! As the owner of multiple Ring Camers and Alarms System, I am fed up!

I have an update. In the peak of summer here the solar charger finally registered with the doorbell and it now sees it as connected. It provides minimal to no charge but we have some clarity now.

In sum: the charger is only useful in very, very favourable conditions.