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K
Solar charger connected but not charging
solar-panel
hardwired-battery-video-doorbell

I bought and installed a solar panel for my 2nd gen doorbell, it states it is connected and able to charge but doesn't charge the battery. It is in a south facing position and gets direct sunlight

1847

0

1

27-03-2021 10:01:16

Responses (3)

  • E

    Hi Kozbog, I've got same issue... anyone has responded to you? thanks

    0

    29-03-2021 10:07:31

    • K

      My door bell states that the solar panel is connected and able to charge but it is not charging the doorbell

      0

      04-04-2021 03:28:14

      • T

        Hi neighbors. The Solar Charger for your Doorbell is designed to provide a trickle charge on your Doorbell and help maintain the current battery level. If you find that this is not happening, and the information in that Marley shared is not a contributing factor, you can reach out to our support team to look at your account and determine the next best steps for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.

        0

        05-04-2021 07:17:40

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