Ring Accessories
Solar charger connected but not charging
I bought and installed a solar panel for my 2nd gen doorbell, it states it is connected and able to charge but doesn't charge the battery. It is in a south facing position and gets direct sunlight
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27-03-2021 10:01:16
Responses (3)
- K
My door bell states that the solar panel is connected and able to charge but it is not charging the doorbell
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04-04-2021 03:28:14
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- T
Hi neighbors. The Solar Charger for your Doorbell is designed to provide a trickle charge on your Doorbell and help maintain the current battery level. If you find that this is not happening, and the information in that Marley shared is not a contributing factor, you can reach out to our support team to look at your account and determine the next best steps for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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05-04-2021 07:17:40
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EP0923
Hi Kozbog, I've got same issue... anyone has responded to you? thanks
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29-03-2021 10:07:31
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