I have a Ring Smoke/Co2 Listener that is not detecting my alarm. I have installed it less then 3 inches from the alarm. It says it hears the Smoke alarm and Co2 alarm when I put it in test mode. However, once the test is configured, it does not appear to hear the alarm, even though it says it is Active Listening.
I have tried reconfiguring it. I have tried resting it. I have even removed the physical battery and reinserted it. It still does not appear to pick up the alarm outside of test mode. I’m hoping for some direction?