Smoke/CO2 Listener Not Detecting outside of Test


I have a Ring Smoke/Co2 Listener that is not detecting my alarm. I have installed it less then 3 inches from the alarm. It says it hears the Smoke alarm and Co2 alarm when I put it in test mode. However, once the test is configured, it does not appear to hear the alarm, even though it says it is Active Listening.

I have tried reconfiguring it. I have tried resting it. I have even removed the physical battery and reinserted it. It still does not appear to pick up the alarm outside of test mode. I’m hoping for some direction?

Hi @CrimsonQuill. Thank you for troubleshooting your Ring Listener to try and get your issue resolved. The next best step would be to contact our support team for further assistance. Give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.