Smoke/CO Listener Set up issues

Hello I am trying to install two of these listeners but neither will complete the set up process. I get to the testing stage but neither of them “hears” the smoke alarm sounding. This is despite they are 3 inches apart and only 4 feet from the base station.

Any suggestions please ?

Hey @Spider100! It certainly sounds like you are doing everything correctly for this to complete. The 4 inch distance is well within the 6 inch recommendation. Please also ensure the microphone on the listener is facing the smoke/ co alarm.

Check out our help center article for more tips for testing and setup the Smoke/ Co Listener.

If this concern persists despite checking the above information, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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