Anyone have any advice? Just stopped working. I have removed the device and reinstalled. After adding successfully signal and device details disappear after about 15 minutes and plug will not work. Thanks !
Hi @user39761. If your Smart Plug keeps falling offline, also try the following steps:
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Once more remove your Smart Plug and reconnect it.
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Power cycle your Smart Plug by disconnecting it for 10 seconds and plugging it back in.
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Verify your Smart Plug to Bridge Signal is not higher than -90. If it is higher, it means your Bridge is too far from your Smart Plug or there is something in between them interfering with the signal. Try bringing them closer to each other to see if it stays online.
If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.