I. I have four PAR38 smartlights and a motion detector in a group called backyard lights. The motion activation works properly as does activation of the group via my Amazon Alexa devices. If I try to activate the group from the Ring app I get a message that states “something didn’t go right. Please try again”. Trying again results in the same message. If I activate the lights one at a time from the app it works. I have a second group of post lights in the front of the house and the group can be activated from the Ring App with no problem. I guess that I can live with the problem, but would be nice if it worked.
II. A second thing that I do not understand is the light setting for the auto shut off timer. It offers options for 30 seconds, 1, 3 and 5 minutes. No matter which option I choose and save it reverts to 30 seconds.
III. A third mystery that I do not understand. Today we had a momentary power outage. After the outage, all four PAR 38 flood lights were on and stayed on. RING app indicated that the lights were off. Tried to turn them off from app. No luck. No message indicating why. Finally, I gave Amazon Alexa a command and the four lights turned off. I suspect I could have done the same thing by cycling power. What if I am not at home to cycle power? Nothing in the Ring pubs that I could find regarding this behavior.
I have called support twice. No solution. They have not been able to contact advenced support.