Slightly concerned

Hi there, @Load! This should certainly not be happening as long as you are not deleting these events, these events are not older than 60 days, and your Protect Plans subscription is active or did not lapse. As @Ldr5099 mentioned, ensuring for efficient network communication will help with video. Here is our Community post about RSSI and wifi signal strength.

Try also checking your recordings by logging in at via web browser. If this concern persists despite trying the above, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.