Since outage Alexa not running routines
Has anyone noticed that since the Ring outage they lost all Alexa routines using ring sensors as triggers. I’ve tried everything to get the working again enabling/ disabling, deleting and re creating, un-linking ring and Amazon and linking again. I can’t get routines to run at all I use then to turn on Hue lights in an area when doors are opened etc. I can run the routines manually from the app but I can see that ring doesn’t appear to be telling Alexa door is open automatically if you manually look at the sensor and open the door it will eventually show sensor has opened.
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27-11-2020 13:36:45
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Caitlyn_Ring
Hi @ANozza. Thanks for letting us know what steps you've tried so far. Since you've done all of the basic troubleshooting and the Alexa routines are still not working properly, I'd recommend reaching out to our support team so they can take a closer look for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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27-11-2020 18:59:01
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