Shipping to Quebec

Just purchased a Ring Doorbell Pro from Home Depot in Montreal, Quebec.
Just after registration, I get an email from Ring offering a free faceplate, including shipping.
Long story short, after speaking with a customer rep and then a sales rap, I’m told Ring DOES NOT SHIP to the province of Quebec!!!
I have read the neighborhood community notes and I understand that because of some local regulations, the alarm monitoring etc cannot be activated in the province.
But shipping a face plate???
Was the answer correct?
If so, why would Ring even mail this “free offer”?
Thanks