General Topics
Shipping to Malta (EU)
Does anyone know why Ring has changed its shipping policy regarding Malta? I have Ring products installed in 2 locations with the Ring Protect Plan on both. I now need to order replacement batteries and additional products and all of sudden it is saying that there is no shipping option to Malta. I tried contacting customer support but either they did not understand or I dont know as their only solution was to call. Really frustrated as the products are excellent but not having replacement items means have to go through a courier or change systems.
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23-04-2023 07:36:10
Responses (5)
- P
Why have they stopped supplying/shipping to Malta (which is in the EU)?
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25-05-2023 08:27:39
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- U
@Caitlyn_Ring does it make a difference what is being ordered? I am trying to get the alarm system, but still cannot ship to Malta.
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26-05-2023 10:30:47
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- C
Hi neighbors, thanks for the continued feedback. I looked into this further, and the current list of European countries that Ring delivers to can be found [here](https://eu.ring.com/pages/delivery-and-returns). If your country is not on that list, we do not sell or ship to your country at this time. You can still get in touch with our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-call-us) if you already have a Ring device and need assistance. Thank you again for your feedback, we've made sure to pass it on to the right teams.
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31-05-2023 05:52:04
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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30-06-2023 05:52:25
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Caitlyn_Ring
Hi @Nicolaib. Are you trying to order a [Quick Release Battery Pack](https://eu.ring.com/collections/accessories/products/quick-release-battery-pack), or another product? It would be helpful if you can link which devices you're looking to purchase, that way I can check with my team. Feel free to also attach a screenshot of the message you're receiving at checkout.
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24-04-2023 03:56:04
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